Complaints Policy

I and committed to delivering high levels of service and hope there will be no need for complaints about my handling of your matter but in the event you are dissatisfied, please raise your concerns with me directly in the first instance. I will endeavour to respond within 2 working days and aim to deal with any complaints promptly and fairly with a view to reaching an amicable and satisfactory solution.

Where further investigation and consideration of your complaint is required, I will provide a written response following review, with findings (and remedies, where appropriate), within eight weeks of the complaint.

If we are unable to resolve the issue between ourselves you may raise a complaint to the Legal Ombudsman once eight weeks have elapsed since the complaint was made by contacting them at:

• Address - Legal Ombudsman PO Box 6167, Slough SL1 0EH
• Telephone – 0300 555 0333
• Email – enquiries@legalombudsman.org.uk
• Website – www.legalombudsman.org.uk

Complaints to the Legal Ombudsman should be made within six months of your receipt of a final written response from me about your complaint, or within one year from the act or omission about which you are complaining (or within one year from when you should reasonably have known there was cause for complaint).

If your complaint relates to charges invoiced, you may challenge your bill under Part III of the Solicitors Act 1974, in which case the Legal Ombudsman may not consider your complaint.

The Solicitors Regulation Authority can help if you are concerned about my conduct (e.g. dishonesty, fraud, discrimination) - https://www.sra.org.uk/consumers/problems/report-solicitor/